Every day thousands of employees around the country are subjected to emotional labour. Let me demonstrate…Kathy is a barrista. She’s made thousands of coffees for her many regular customers. Like you and me Kathy is human. She makes mistakes. The...
News and updates
Put on a happy face…then take stress leave.
Read MoreJob hunting – Should you use a recruiter or go it alone?
Read MoreThere are mixed feelings among job seekers when it comes to using an independent recruiter to assist them to find a new job role. Some see it as an unnecessary hassle while others feel it is best practice to contact...
Career transition is a fun, exciting and rewarding time in your career
Read MoreMistakes in business can cost companies hundreds of thousands of dollars, if not the business itself. So every year we invest dollars in our people to ensure they are knowledgeable, skilled and have the necessary resources at their fingertips. Yet...
Who should be assessing your work performance? You? Or your boss?
Read MorePerformance reviews are generally something you nervously await. You never know how others are interpreting your work performance, your efforts or your attitude. Even the most confident of us still experience an element of doubt as we are about to...
Disagreeing on the best candidate to hire?
Read MoreOften when interviewing for a job you will be faced with a panel of interviewers. A panel will almost always consist of a human resource professional and the manager of the hiring department. How much influence each will have on...
Is your organisation faceless?
Read MoreSmall businesses and large often leap to the conclusion that their CEO should be the face of their company. Are they right in assuming they are putting their best ‘face’ forward? Granted the CEO is a powerful PR weapon and...
Good mood = Job well done. Bad mood = lowered productivity.
Read MoreI walked into a retail shop recently and immediately noted that the retail attendant’s charismatic, helpful and uplifting greeting had me feeling that a positive shopping experience was ahead. I then overheard another shopper say, “You’ve caught me in a...
Finding the perfect business partner is like the joining of two pieces of a puzzle
Read MoreHiring the right employee is always a challenge and you never know until you have seen how they operate in the workplace if they actually are the right choice. Choosing the right business partner can be an even greater challenge....
Hi. I’m calling to verify that John Smith is as great a candidate as he has led me to believe…
Read MoreA professional referee is the preferred type of reference. They can speak to your day-to-day working habits and capabilities. It is preferential to select a peer who is more senior in their role and from your most recent place of...
One of the most challenging job interview questions…
Read MoreFor many of us we loathe the moment an interviewer requests us to tell them about ourselves, yet this is the ice breaker many job interviewers use. It is an open-ended question that quickly sees the nerves we felt stepping...